Hahndorf Creek Day Spa

IMPORTANT INFORMATION

Spa Etiquette + Terms & Conditions

YOUR APPOINTMENT & ARRIVAL TIME
We always recommend that you book your treatments well in advance as appointments fill up quickly, especially on Saturdays. To ensure the best possible service, we suggest you arrive 5-10 minutes prior to your scheduled appointment to allow time to complete a client form and get settled. Late arrival will mean that your treatment time will be cut short and payment in full will be required.

Please allow 30 minutes or so after your treatment to book a lunch or dinner appointment locally in case we run overtime with your treatment.

ORDER OF TREATMENTS & TREATMENT TIMES
The timing of our treatments and packages are approximate and the order of services specified may change at the therapist’s discretion.  Should you wish to change the order of treatments, we will endeavour to do our best to accommodate your requests, however this may not be possible due to availability of facilities within the spa.

 WHAT TO BRING
Everything is provided for you however if you are having a spa or sauna with someone else, then you may bring your own swimwear if you prefer.
We provide disposable underwear, gowns, wraps, slippers and towels.

SPA ATMOSPHERE
We endeavour to make our environment as relaxing as possible, so we request that you reduce the use of mobile phones, and avoid being under the influence of non-prescription drugs or drink excessively before your appointment.

PREGNANCY 
Please let us know if you, or one of your group is pregnant when making your appointment. We suggest waiting till after your first trimester to have a pregnancy massage (we have other options available for you during this time however). Unfortunately spa and sauna use is contraindicated in pregnancy but we have other tailored pregnancy packages that don’t include these treatments which will be more suitable.

CARER & DISABILITY POLICY 
If you require a carer, it is their responsibility to assist you with your requirements at all times whilst in the spa. 
If you anticipate you will require assistance getting into or out of the spa please let us know before you get in. We have slip mats available upon request.

PAYMENT
Payments can be made via credit card, EFT or cash.
A deposit of $50 is required at the time of your booking and will be redeemable upon payment.

CANCELLATION POLICY 
Should you need to cancel or reschedule your appointment, we require at least 24 hours notice. Deposits and Gift Certificates will be voided if less than 24 hours notice is given.

REFUNDS AND RETURNS 
Please choose carefully as there are no refunds on vouchers, prepaid treatments or deposits (they maybe transferable however at management discretion). Skincare purchased that is unsuitable for your skin maybe be exchanged for a product of similar value. Products that arrive defective or broken maybe exchanged or refunded.

 GIFT CERTIFICATE TERMS AND CONDITIONS

  • Vouchers are valid strictly within the time frame indicated on the voucher, and expired vouchers are not redeemable.
  • Voucher will be voided without 24 hours notice of appointment cancellation and must be brought to appointment or cannot be redeemed.
  • Gift voucher details must be provided at time of booking in order to hold the appointment.
  • It is advisable you redeem your voucher as soon as practicable to avoid disappointment.
  • Misplaced vouchers cannot be replaced if lost or stolen.
  • Vouchers have no monetary value and cannot be redeemed for cash, product or additional vouchers.
  • There are no refunds on vouchers so please choose carefully.
  • Vouchers may not be split, are valid for one use only and are not valid Sundays or Public Holidays.

PRIVACY POLICY 
Hahndorf Creek Day Spa complies with the National Privacy Principles contained within the Privacy Act 1988 and as such will ensure personal information remains confidential.

DISCLAIMER 
Whilst we endeavour to keep our site current, we reserve the right to change pricing from time to time without notice. 

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